Freshservice

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Boost your IT operations with Freshservice, the cloud-based and scalable IT service management software powered with AI-driven service management capabilities. Simplify your IT service management operations with its enterprise-grade automation and integration features.

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Buy Freshservice Subscription

Freshservice uses powerful capabilities, including IT automation, orchestration, AI, and machine learning, to provide the most efficient service and operations management. Such leading-edge features in the industry are incorporated into the software to streamline organizational workflows and tailor processes. Freshservice ensures orchestration to make sure multiple tasks, systems, and processes are automated, thus enabling a streamlined ITSM. Moreover, its ready-to-use AI capabilities are built to improve agent productivity by automating routine tasks and unlocking deeper insights so that you can make well-informed decisions.

Enterprise-grade ITSM Software for everyone

Freshservice provides codeless drag-and-drop automation that can streamline workflows for common ITSM processes such as incident management, service requests, and change requests. The solution automates repetitive tasks such as ticket categorizing, assigning them to agents, and triggering responses depending on ticket conditions. Such automation of low-value tasks enables the team to focus entirely on problem-solving rather than handling administrative work. This helps in increasing operational efficiency and boosting communication between IT teams, agents, and end-users by automating updates and notifications.

Freshservice Plans & Pricing

Check out Freshservice Plans and its various Pricing Structure

designed for businesses who are just getting started with Freshservice

designed for growing businesses

ITSM + ITOM + Project Management for large scale organizations

Comprehensive IT service management for enterprises

Lightroom for Teams Features

Buy Freshservice Plans to Revolutionize and Simplify IT Operations:

Freshservice offers powerful integration capabilities with 1000+ ready-to-install popular tools around the world, such as Slack, Microsoft Teams, Google Workspace, Jira, TeamViewer, Azure AD, SecPod, Trello, ServiceNow, Salesforce, Zoom, and various others. These integrations can be utilized proactively to effectively manage IT support, service requests, and incidents. Furthermore, through the Freshservice built-in connectors, your business can easily integrate with third-party applications without any complications. Such innovations propel professionals to build a unified ecosystem that meets modern business needs through improved productivity, scalability, and reduced manual tasks. Buy Freshservice subscription online from Wroffy, a leading business solution reseller and provider, to make complicated IT management tasks as hassle-free as ever.

What is Freshservice used for?

Freshservice is a powerful ITSM application designed for organizations to streamline IT operations and ensure faster issue resolution. Through this tool, businesses can achieve the end-to-end view of the entire IT infrastructure and maximize the efficiency of their IT team by leveraging its problem management features, automated workflows, self-service options, and advanced asset tracking.

Does Freshservice have a mobile app?

Yes, Freshservice offers a mobile application by integrating core ITIL modules, for instance, incident management, user management, asset management, service catalog, task management, and various others. This mobile application is designed for your business’s IT agents so that they can stay productive while on the go.

Is Freshservice a cloud-based solution?

Yes, Freshservice is a cloud-based IT service management solution enabling businesses to access its functions, such as helpdesk, asset management, incident management, etc., from anywhere. Freshservice, being cloud-based software, offers scalability, flexibility, and seamless deployment without requiring any on-premises infrastructure.

Does Freshservice offer IT automation?

Yes, Freshservice allows IT automation to increase productivity and reduce manual work by streamlining routine tasks, including ticket routing, assigning tasks, and approvals.

What is a Configuration Management Database (CMDB) in Freshservice?

The CMDB offers a comprehensive centralized view of your entire IT infrastructure and assets so that business professionals can effectively have visibility of their IT ecosystems, including applications and services, and track configuration items (CI). CMDB supports asset tracking, managing dependencies, change management, and compliance processes.

Can Freshservice be customized?

Yes, Freshservice is highly customizable. The solution allows users to customize email templates, workflows, ticket fields, user roles and permissions, and reports and dashboards.