Is Freshdesk a CRM tool?

Yes, Freshdesk is a powerful cloud-based Customer Relationship Management CRM tool and a helpdesk system that simplifies customer service for your business. The software is designed to help companies provide a smoother and satisfactory customer experience.

What are the features offered by Freshdesk?

Freshdesk is integrated with advanced features like ticketing, automation, knowledge base, reports and analytics, collaboration tools, multilingual support, multichannel support (across email, chat, and social media), customer portal, integrations, custom workflows, and mobile applications along with SSL encryption, role-based access, and various other security features.

Can I integrate Freshdesk with other tools?

Yes, Freshdesk offers integrations with various third-party CRM tools and many other marketing and collaboration software such as Salesforce, Slack, and Zapier.

How to buy Freshdesk for businesses?

To buy Freshdesk online, customers may visit the official Freshdesk website. From the Freshdesk website, you need to choose an appropriate monthly or annual plan based on your company’s requirements and finally complete the payment process. Additionally, customers can also purchase a Freshdesk subscription from Wroffy to experience a seamless purchase experience with personalized setup and integration support for your team.

Yes, Freshdesk is equipped with powerful security features like SSL encryption, role-based access control, two-factor authentication, security audits at fixed intervals, GDPR compliance, etc., making sure your customer support operations are conducted in a safe environment.

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Buy Freshdesk, a robust cloud-based customer support software, to streamline your customer service operations. With Freshdesk, prepare to deliver best-in-class customer experiences while offering your customers better and faster resolutions.

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Buy Freshdesk Subscription

Freshdesk is integrated with a number of intelligent features to make sure your business can offer the most effortless customer support services. From advanced ticketing to shared inboxes, internal threads, task linking, and multilingual support, Freshdesk is equipped with all the facilities your customer support team needs to offer faster resolutions. Your team can have a centralized location for all the conversations and can collaborate with internal notes, avoid duplication, auto-assign tickets, and more with Shared Inbox. Your customers can submit support tickets, access important resources, and find solutions to their queries from the Customer Portal. This allows them to resolve issues effortlessly without contacting any support. Moreover, Freshdesk enables focused discussions on tickets with private notes and threads, allowing your team to experience segregated customer conversations and focus on specific aspects of their inquiries.

Identify gaps and stay on top of your game with Freshdesk’s powerful reports and analytics:

Freshdesk’s pre-defined reports and dashboards offer your team a comprehensive overview of helpdesk data, including essential business metrics like response time and customer satisfaction. The customer support software also allows users to build customized dashboards for specific teams that are tailored to their unique needs. These personalized dashboards enable teams to track relevant KPIs and gain real insights into customer data. Also, businesses can optimize their customer support operations with Freshdesk’s agent availability dashboard that reflects their team’s availability across multiple channels. Make better decisions backed by real data with Freshdesk’s custom object analysis that enables businesses to track specific metrics. All in all, Freshdesk assures businesses elevated and strengthened customer support operations.

Explore Freshdesk Plans and Pricing

Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management

Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more

Freshdesk Features

Elevate efficiency and delight customers with Freshdesk’s quick self-service:

With Freshdesk, your customer support team can create a knowledge base, thus making customer service even more seamless. Your customers can find instant answers to their queries easily through the crafted articles. Freshdesk supports multilingual translations for your business to satisfy customers with personalized experiences. Also, the software allows portal customizable, ensuring your business can design the customer portal with logos and colors that align perfectly with your unique brand image. You can, in fact, create community forums especially so that your customers can share ideas with each other and raise issues. Your team can create templates with pre-defined data, including subject, description, and ticket properties to create tickets and email them faster. Additionally, the software enables businesses to build approval workflows so that employees can review content before publishing it to the knowledge base. Approvers can also track the approval status and get notified whenever the content is ready.

Apart from these above-mentioned features, this modern-age customer support software is designed with a lot more efficiency-boosting tools, making it a smart and automated customer support solution. Buy Freshdesk from trusted business solution provider and reseller Wroffy to transform your business’s entire customer service experience.

FAQs: Freshdesk

Freshdesk is a robust, scalable, and user-friendly help desk and customer support solution that is designed to enable businesses to resolve customer inquiries and issues faster and seamlessly with streamlined mechanisms and powerful automation tools. It is a cloud-based solution offering customer support across multiple channels like email, chat, social media, and phone.