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Freshservice
Boost your IT operations with Freshservice, the cloud-based and scalable IT service management software powered with AI-driven service management capabilities. Simplify your IT service management operations with its enterprise-grade automation and integration features.
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Freshservice uses powerful capabilities, including IT automation, orchestration, AI, and machine learning, to provide the most efficient service and operations management. Such leading-edge features in the industry are incorporated into the software to streamline organizational workflows and tailor processes. Freshservice ensures orchestration to make sure multiple tasks, systems, and processes are automated, thus enabling a streamlined ITSM. Moreover, its ready-to-use AI capabilities are built to improve agent productivity by automating routine tasks and unlocking deeper insights so that you can make well-informed decisions.
Enterprise-grade ITSM Software for everyone
Freshservice provides codeless drag-and-drop automation that can streamline workflows for common ITSM processes such as incident management, service requests, and change requests. The solution automates repetitive tasks such as ticket categorizing, assigning them to agents, and triggering responses depending on ticket conditions. Such automation of low-value tasks enables the team to focus entirely on problem-solving rather than handling administrative work. This helps in increasing operational efficiency and boosting communication between IT teams, agents, and end-users by automating updates and notifications.
Buy Freshservice Plans to Revolutionize and Simplify IT Operations
Freshservice offers powerful integration capabilities with 1000+ ready-to-install popular tools around the world, such as Slack, Microsoft Teams, Google Workspace, Jira, TeamViewer, Azure AD, SecPod, Trello, ServiceNow, Salesforce, Zoom, and various others. These integrations can be utilized proactively to effectively manage IT support, service requests, and incidents. Furthermore, through the Freshservice built-in connectors, your business can easily integrate with third-party applications without any complications. Such innovations propel professionals to build a unified ecosystem that meets modern business needs through improved productivity, scalability, and reduced manual tasks. Buy Freshservice subscription online from Wroffy, a leading business solution reseller and provider, to make complicated IT management tasks as hassle-free as ever.
Check out Freshservice Plans and its various Pricing Structure
Features: Freshservice
Service Desk
Email-to-ticket
Unified inbox
SLA policies
Business hours
Escalation rules
Canned responses
Service Catalog & Portal
Branded self-service
Service catalog
Request templates
Dynamic forms
Approval workflows
Multi-catalog support
Knowledge & Deflection
Knowledge base
Article suggestions
FAQ widgets
Bot deflection
Feedback ratings
Article versioning
Incident & Major Incident
Incident records
Priority matrix
Major incident rooms
Stakeholder updates
Post-mortems
Status page*
Problem & Change
Problem records
Root cause analysis
Known error DB
Change types
CAB workflows
Change calendar
Release & Deployment
Release plans
Release calendar
Environment mapping
Deployment templates
PIR reviews
Backout plans
Assets & CMDB
Hardware assets
Software assets
Contract tracking
Vendor records
CMDB relationships
Dependency maps
Discovery & Inventory
Agent discovery
Agentless scan
Network discovery
SaaS discovery
Usage metering
Auto sync assets
Automation & Orchestration
No-code workflows
Event automations
Orchestration apps
HR onboarding flows
Offboarding bundles
Approval automation
Projects & DevOps
Project tracker
Kanban boards
Task dependencies
Change linkage
Time tracking
DevOps integrations
Alerting & On-Call
Alert intake
Noise reduction
On-call schedules
Auto escalation
SMS/email/push alerts
Runbook actions
Reporting & Analytics
Live dashboards
SLA compliance
CSAT/NPS surveys
Trend analytics
Export & schedules
Custom metrics
Integrations & Extensibility
Microsoft Teams
Slack integration
Jira/GitHub
Entra ID/Okta
Webhooks / REST
Zapier/iPaaS
Security & Admin
Role permissions
SSO/SAML/OAuth
Audit logs
IP allowlisting
Data retention
GDPR tools
Deployment & Scale
Cloud SaaS
Mobile apps
Sandbox environment
Multi-department setup
Multi-language UI
High availability
FAQs: Freshservice
Freshservice is a powerful ITSM application designed for organizations to streamline IT operations and ensure faster issue resolution. Through this tool, businesses can achieve the end-to-end view of the entire IT infrastructure and maximize the efficiency of their IT team by leveraging its problem management features, automated workflows, self-service options, and advanced asset tracking.
Yes, Freshservice offers a mobile application by integrating core ITIL modules, for instance, incident management, user management, asset management, service catalog, task management, and various others. This mobile application is designed for your business’s IT agents so that they can stay productive while on the go.
Yes, Freshservice is a cloud-based IT service management solution enabling businesses to access its functions, such as helpdesk, asset management, incident management, etc., from anywhere. Freshservice, being cloud-based software, offers scalability, flexibility, and seamless deployment without requiring any on-premises infrastructure.
Yes, Freshservice allows IT automation to increase productivity and reduce manual work by streamlining routine tasks, including ticket routing, assigning tasks, and approvals.
The CMDB offers a comprehensive centralized view of your entire IT infrastructure and assets so that business professionals can effectively have visibility of their IT ecosystems, including applications and services, and track configuration items (CI). CMDB supports asset tracking, managing dependencies, change management, and compliance processes.
Yes, Freshservice is highly customizable. The solution allows users to customize email templates, workflows, ticket fields, user roles and permissions, and reports and dashboards.
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