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Express
Zoho Desk Express plan includes basic features such as email, social media, web forms, Custom domain, multi-level escalations, ticket timeline & contact management.
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Zoho Desk
Trusted by over 100,000 businesses, Zoho Desk is the ultimate platform to transform your customer services. Provide faster and accurate issue resolution, increase customer retention, and boost customer happiness with Zoho Desk.
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Buy Zoho Desk to drive happier & more satisfied customers
Zoho Desk provides everything that a business would need to provide elevated customer services. The customer service platform offers an omnichannel ticketing system that supports tickets across various channels such as email, social media, live chat, telephony, and webform, enabling your customer service agents to organize better and provide faster replies. The software also provides customers with self-service, enabling them to find answers and solve issues on their own. Guided Conversations in Zoho Desk is designed to provide customers with streamlined customer support based on pre-defined questions and answers delivered in an interactive and conversational flow, enabling them to find the assistance they need in real time. Buy Zoho Desk subscription to get a multi-brand help center and manage multiple brands from a unified Zoho Desk account, where each support portal provides personalized experiences to the customers.
Track and improve agent performance with detailed metrics:
Zoho Desk enables businesses to track customer service metrics using detailed reports. Improvement in services can only come when you measure the value you deliver. Therefore, with Zoho Desk, you can now track your team’s performance, understand customer requirements, and deliver high-value services. The software includes built-in dashboards so that you can track as well as improve service quality based on common metrics. Your support team can also create customized reports to drive in-depth metrics. Zoho Report is equipped with Advanced Analytics, where you can find all pre-defined reports to analyze how satisfied your customers are with your service.
Zoho Desk: A comprehensive customer support for all businesses.
Zoho understands the unique needs of each business, no matter the size. Its various plans are specifically designed to help organizations deliver quality services and satisfy customers accordingly. Zoho Desk’s aim is to make advanced technology accessible to all businesses at affordable prices. Startup companies can leverage Zoho Desk’s smaller packages to build an early investment in enhancing customer relationships. Whereas SMBs can transform their growing customer base into loyal customers with Zoho’s tailored features. The comprehensive customer support platform integrated a robust CX stack to make sure large enterprises can elevate their service experiences. Additionally, the software offers extensive integration capabilities for users to create unified and uninterrupted workflows with the applications they use daily. Boost the software’s capability by integrating it with over 200 popular third-party and over 45 native applications. Lastly, Zoho Desk enables users to go fully mobile. Your team can implement its mobile applications to close tickets and solve queries on the go.
ZohoDesk’s most basic plan is called Zoho Desk Express, which has been designed to fit smaller teams. Growing businesses with slightly more customer support requirements must buy the Zoho Desk Standard plan as it offers ticket management and reporting features. Larger teams with complex requirements must buy Zoho Desk Professional or Enterprise subscription to gain advanced automation, multi-channel support, AI, and more customization.
Standard
Zoho Desk Standard plan includes everything in Express plus additional features like live chat, instant messaging, community forum, knowledge base, generative AI & custom reports and dashboards.
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GST extra as applicable
Professional
Zoho Desk Professional subscription will get you everything in Standard along with several extra capabilities such as telephony, blueprints, custom lookup fields, multilingual help center & parent-child ticketing.
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GST extra as applicable
Enterprise
Zoho Desk Enterprise provides everything in Professional and numerous advanced features like answer bot Zia, AI assistant, guided conversations, skill-based assignment, multi-brand help center & Sandbox.
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GST extra as applicable
Features: Zoho Desk
Omnichannel Support
Email to ticket
Live chat
Social channels
Web widget
Messaging apps
Multi-brand inbox
Help Center / Portal
Branded help center
Knowledge base
Community forums
Customer portal
Article feedback
Multilingual content
AI (Zia)
Zia chatbots
Auto triage
Reply suggestions
Sentiment analysis
Topic detection
Anomaly alerts
Routing & SLAs
Skills-based routing
Round-robin assign
Business hours
SLA policies
Escalation rules
Holiday calendars
Automation
Blueprint workflows
Macros & rules
Canned responses
Auto-tag tickets
Time triggers
Field updates
Agent Workspace
Unified timeline
Collision detection
Side conversations
Ticket templates
Contextual views
Snippets panel
Collaboration
@Mentions & notes
Team feed
Ticket followers
Shared inbox views
Approvals flow
Light agents
Telephony & Voice
Built-in telephony
IVR menus
Call pop-ups
Call recording
Voicemail to ticket
Power dialer
Forms & Customization
Custom ticket fields
Conditional layouts
Multi-department setup
Custom statuses
Multi-level categories
Brand theming
Self-Service Tools
FAQs & guides
Article suggestions
Widget search
Feedback forms
File downloads
Portal permissions
Reporting & Analytics
Real-time dashboards
CSAT/NPS surveys
Agent productivity
Channel analytics
SLA compliance
Export & schedules
Integrations & Apps
Zoho CRM sync
Zoho Desk + CRM
Slack/Microsoft Teams
Telephony partners
Zapier/REST APIs
Marketplace apps
Security & Admin
Role permissions
Profiles & scopes
IP restrictions
SSO/SAML/OAuth
Audit logs
Data retention
Deployment & Scale
Sandbox testing
Multi-brand portals
Multi-locale support
Data migration
Mobile apps
High availability
FAQs: Zoho Desk
Zoho Desk is a highly proficient customer support platform, enabling businesses to transform customer service operations with service tickets, multi-channel support (via email, social media, phone, chat), automated features, and pro-level analytics. Zoho Desk is used by modern businesses to track customer service metrics, evaluate customer needs better, and deliver consistent value.
Zoho Desk includes key customer service management and tracking features like ticket management to assign and manage customer tickets, multi-channel support across email, chat, social media, phone, etc., automation, reports and analytics to track performance, self-service portal with knowledge base and pre-built FAQs, and integration features to link with other Zoho tools, CRMs, and popular third-party software.
Yes, Zoho Desk is highly customizable. Users can customize ticket views, automated workflows, business rules, layouts, custom fields, custom ticket forms, etc., with Zoho Desk.
Zoho Desk offers extensive report and analytics so that users can track key performance metrics like ticket resolution time, agent performance, customer satisfaction, and various others. also, with this software, you can build custom reports and personalized, in-depth dashboards to gain deeper insights into operations.
Users can buy Zoho Desk subscriptions Online or by contacting certified Zoho Desk resellers. You can contact authorized Zoho Desk resellers, and they will inform you about prices, features, and licenses while assisting you with buying a tailored plan for your business.
Yes, Zoho Desk is available as mobile-friendly applications for both iOS and android users. Its mobile application enables your customer service agents and manager can manage tickets and resolve issues from anywhere, thus providing better and faster service.
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